Privacy Notice

Privacy Notice

GRUPO COBA S.A. DE C.V. Operator “O Tulum Adults Only “, with address at Calle Tankah IV, Mz. 1 Lt. 12 Col. Tankah IV, Tulum Quintana Roo CP 77780, is responsible for collecting, treating, using, protecting and, where appropriate, deleting your Personal Data.


You can contact us through our Personal Data Protection office at the following address:


Tankah Street IV, Mz. 1 Lt. 12 Col. Tankah IV, Tulum Quintana Roo C.P. 77780. Phone: 52 1 (961) 154 1218


Said data will be collected only and exclusively for the following purposes:

(i) process your reservation at the O’Tulum Hotel; (ii) request, contract, change or cancel services; (iii) make payments; (iv) request an invoice or digital tax receipt; (v) request a quote or service information; (vi) contact the Customer Service Department; (vii) receive print advertising or through electronic means, including communications for online marketing purposes, or telemarketing about our services; (viii) participate in surveys on the quality of our services; (ix) participate in the O’Tulum Hotel loyalty program; (x) Share your comments or suggestions about our services. In the same way, your personal data will be used in order to (xi) conduct studies on the demographic data, interests and behavior of our clients; (xii) carry out market and consumer studies in order to offer personalized services, as well as advertising and content more suited to their needs; (xiii) develop internal statistics that indicate the services most appreciated by you; (xiv) collect information from debit cards or credit cards used for the payment of services; (xvii) send you the notification of offers, notices and / or promotional messages via printed and / or electronic means; and (xviii) collect information about their consumption preferences; (xix) for Hotel O’Tulumpueda to comply with the different obligations provided for in the Federal Law on Data Protection in Possession of Individuals (LFPDP) and the regulations issued or related to it, and other laws or administrative provisions at the level federal as local.

For the purposes indicated in this Privacy Notice, we can collect your personal information in different ways: When you stay at the O’Tulumy Hotel and require the registration forms, when you visit our website, when you request a quote to any area of ​​the hotel, when you use any service that you provide and / or depend on Hotel O’Tulumy in general when you obtain personal data through the means allowed by law.